ODD PALETTE / HELP

A little help.
Keep creating.

For account, payment or generation questions, email support@oddpalette.com. Include your account email and, for payments, your order or transaction ID. Never send passwords, sign-in codes or card details.

Signing in

Use Google or request a six-digit email code. Codes expire after 10 minutes. Check your spam folder and use the most recent code. If a code expires, request another from the sign-in page.

Payment completed but credits are missing?

Open your account and check Orders. If the checkout return page shows a pending payment, use Check payment status to retry verification. Do not pay again while the first order is being checked. Contact support with the transaction ID if the order still does not update.

Credits and failed generations

Draft uses 1 credit; Standard and Automatic use 2. Failed generations return credits to the original balance. Expired subscription credits are not extended. View balances and changes under Credit activity in your account.

Cancel a subscription

Open your account and go to Membership to manage renewal. Cancellation stops future renewal; it does not automatically refund earlier payments. See our refund policy or contact support for a refund request.

Your images and style recipes

Your workspace is private. Keep downloaded artwork and exported style recipes as your own copies. For account access, export or deletion requests, email support from your account email so we can verify ownership.

Custom plans

For a larger greeting card collection or recurring design workflow, tell us about your project.