ODD PALETTE / LAST UPDATED SEPTEMBER 28, 2026

Refund Policy

Request help with a purchase

Email support@oddpalette.com with your account email, payment transaction reference and the issue. Do not send card numbers or passwords. Contact us for service and refund assistance.

Refund review

If you were charged incorrectly, did not receive purchased credits, or cannot access a paid service because of a technical problem, contact us promptly so we can investigate and provide a correction, replacement or refund as appropriate. Other refund requests are reviewed individually, considering the issue and use of the purchased service. Submitting a request does not guarantee approval.

Approved refunds are processed through the original payment provider. Applicable payment-provider terms and mandatory consumer law continue to apply. Nothing on this page excludes statutory withdrawal rights or remedies for a defective or undelivered service. Refunds are returned through the original payment method where supported; the time to appear depends on the payment provider and bank.

Cancel a renewal

Cancel renewal from your Odd Palette account or PayPal automatic payments before the next renewal date. You may also request help from support. Cancellation prevents future renewals and takes effect at the end of the paid period; it does not automatically refund a completed payment. This applies to both monthly and annual subscriptions.

Generation credits

A generation that fails returns its charged credits automatically. This is a credit correction, not a cash refund. A completed image consumes credits even when you prefer a different result; contact support if you believe a technical failure was recorded as successful. Unused subscription credits expire at the end of their paid period. On an approved refund, associated credits and access may be adjusted; disputes may temporarily restrict access while reviewed.